Privacy Policy

What personal information we collect

We collect personal information when you register an account, when you deposit, play and withdraw, when you complete our verification checks, and when you contact us. Some of it you give us directly, and some is recorded automatically as you use the site.

Account and contact details

Your full name, date of birth, residential address, e-mail address and mobile number.
Your username, password and the security details used to sign in.
Your contact preferences and any limits, time-outs or exclusions you set.
Records of your messages to us by live chat or to support@casinospinzwin.co.uk.

Identity and verification documents

Photographic identity documents and proof of your address.
Proof that a payment method belongs to you and, where we are required to ask, information about your source of funds.
The outcome of checks carried out for us by identity-verification and fraud-prevention partners.

Transactions and play

Deposits, withdrawals, balances and the payment details shown in the cashier.
Bonuses claimed, wagering progress and the terms attached to them.
Games opened, stakes placed, results and the length of your sessions.

Device and usage data

Your IP address, the approximate location drawn from it, device type, operating system and browser.
Cookie and device identifiers, the pages and features you use, and technical logs kept for security.

Why we use your information

We use your personal information for a limited set of purposes connected with running a licensed gambling site.

To open and run your account, process deposits and withdrawals, credit winnings and answer your questions.
To confirm your age and identity. We hold a gaming licence and must check that everyone who plays with us is 18 or over.
To detect and prevent fraud, money laundering, collusion, bonus abuse and the use of an account by anyone other than its holder.
To meet our legal and regulatory duties, including record keeping and responding to lawful requests for information.
To support safer gambling: applying the deposit limits, time-outs and self-exclusions you set, and looking at account activity for signs of harm.
To send you offers and updates about our games, where you have asked us to.

The legal bases we rely on

UK data protection law requires us to have a lawful reason for every use of your personal information. In plain words, these are the reasons we rely on.

What we do with your information	Our lawful reason
Running your account, handling payments and providing the games you choose	Performing the contract we have with you under our terms and conditions
Age and identity verification, anti-money-laundering checks and record keeping	Complying with the legal and licence obligations that apply to us
Preventing fraud, protecting other players and keeping the site secure	Our legitimate interests in running a safe and lawful service
Sending marketing e-mails, texts and push messages	Your consent, which you can withdraw at any time

If you tell us about your health or personal circumstances in a safer gambling conversation, we treat that information with extra care and use it only for the reason you shared it.

Marketing consent can be withdrawn at any time in your account settings, through the unsubscribe option in any message, or by writing to support@casinospinzwin.co.uk.

Who we share your information with

We do not sell your personal information. We share it only where it is needed to run your account, meet our obligations or protect players.

Payment and banking providers, so deposits and withdrawals can be completed through the methods shown in the cashier.
Identity-verification, age-verification and fraud-prevention partners, which check the details and documents you give us.
Game and platform suppliers whose software runs the games on our site.
Service providers acting on our instructions under written contracts, such as hosting, e-mail delivery, live chat and analytics.
The body that licenses our gambling business, auditors, the police and other public authorities, where the law or our licence conditions require it.
Self-exclusion schemes, including GamStop, so that an exclusion you ask for is applied as intended.

Some providers handle information outside the United Kingdom. Where that happens we rely on the safeguards UK data protection law allows, such as approved standard contract terms.

How long we keep it and how we protect it

We keep your personal information for as long as your account is open, and afterwards for the period the law and our licence conditions require. Transaction, verification and safer gambling records are among those we must hold on to after an account closes.

Records of a self-exclusion are kept for the length of the exclusion and the period that follows, so that an account is not reopened early. Marketing preferences are kept so that an opt-out is honoured. When a record no longer needs to be held, we delete it or remove the details that identify you.

We protect your information with access controls, encryption in transit, monitoring and staff training, and we limit access to those who need it for their work. Please keep your password private and use a strong, unique one.

Your rights, cookies and how to contact us

The rights you hold

Ask for a copy of the personal information we hold about you.
Have inaccurate details corrected or missing details completed.
Ask us to erase information we no longer have a reason to keep.
Ask us to pause how we use your information while a query is being looked into.
Object to uses based on our legitimate interests, and to marketing at any time.
Receive certain information you gave us in a portable format.

How to use them

Write to support@casinospinzwin.co.uk or start a live chat on the site and tell us which right you want to use. We may ask you to confirm your identity first, so that nobody else can obtain your details, and we reply within the time UK data protection law allows.

Sometimes we cannot do as you ask. Verification, transaction, self-exclusion and anti-money-laundering records may have to be kept even if you ask for erasure; where that applies, we explain which duty prevents us.

Cookies

We and our providers use cookies and similar technologies to keep you signed in, remember your preferences, keep the site secure and measure how it is used. Non-essential cookies can be controlled through the banner and the settings on the site, and our Cookie Policy explains each category.

Complaints and changes

If you are unhappy with how we handle your information, tell us first and we will look into it. You can also complain to the Information Commissioner's Office, the UK data protection regulator. Where this policy changes, the updated version appears on this page.