Contact Us

How to reach us

Live chat on the site is open 24/7 and is the quickest way to reach us. For longer questions, or where documents need attaching, write to support@casinospinzwin.co.uk; we answer in the order messages arrive.

What to have ready when you write

Including the detail below usually saves an exchange or two:

• Your username, and never your password.
• The game, bonus or transaction involved, and the amount if money is affected.
• The date and time it happened, and your time zone.
• What you expected, what happened instead, and a screenshot if you have one.

What we help with most often

• Account and verification: sign-up, login trouble, updating your details and the documents we ask for.
• Deposits and withdrawals: payment methods, processing times and the limits shown in your account.
• Bonuses: how an offer works, wagering terms and why a bonus has not credited.
• Technical issues: games that freeze, rounds that do not settle and errors on the site.

We can also set deposit limits, a time-out or self-exclusion on request. Play is for adults aged 18 or over; free, confidential help is available from GambleAware, GamCare, GamStop and the National Gambling Helpline.

Complaints

If something has gone wrong, write to support@casinospinzwin.co.uk with Complaint in the subject line, giving your username and the details above. We acknowledge it in writing and reply with our decision and the reasons once the matter has been checked.