Responsible Gaming at Spinzwin Casino

Our commitment: gambling is entertainment, not income

Gambling should be a way to spend spare time and spare money, not a way to earn money or to deal with money problems. Most people who play with us do so for a short while, with an amount they are comfortable losing, and stop when that amount is gone. We want every account on our site to be used that way.

Before you deposit, decide two things: how much you can afford to lose and how long you want to spend. Treat the first figure as the price of the entertainment rather than a stake you expect to get back. Every game we offer is built around a random outcome, the house holds a mathematical advantage over time, and no system, pattern or staking plan changes that.

• Set a budget before you deposit and keep to it.
• Never gamble with money set aside for rent, bills, food or credit commitments.
• Do not chase losses by raising your stakes or depositing again to win money back.
• Take regular breaks, and avoid playing when you are upset, tired or have been drinking.
• Keep gambling as one activity among several, not the main way you spend your free time.

Our services are for adults only. You must be 18 or over to open an account, deposit or place a bet, and you must be the only person using your account. We hold a gaming licence for the services we offer and we verify the identity and age of our customers, so we may ask for identification documents before you play, before a withdrawal is paid, or at any time while your account is open.

The tools in your account and how to switch them on

The tools below sit inside your account with us. You can turn any of them on yourself, at any time, without giving a reason and without speaking to anyone. They are free to use and they do not affect how quickly a withdrawal is paid.

Deposit, loss and session limits

Choose an amount and a period from the options shown in the cashier. Lowering a limit takes effect straight away. A request to raise or remove a limit is held for a cooling-off period before it applies, and you can cancel that request at any point before it does.

Time-outs

A time-out is a short, firm break. Pick one of the periods listed in your account and we lock the account for that length of time. You cannot deposit or play, marketing stops, and any withdrawable balance remains yours to withdraw.

Self-exclusion

Self-exclusion is for anyone who wants to stop for a longer stretch. We close play for the minimum period offered or longer, remove you from marketing, and will not accept a new registration from you while it runs. It cannot be shortened or undone once confirmed.

Reality checks

A reality check is an on-screen reminder showing how long you have been playing in the current session. You set how often it appears and you can pause play or leave the game from the message itself.

1. Sign in and open the safer gambling section of your account.
2. Pick the tool you want, then choose the amount or period from the options shown.
3. Confirm the setting; limits that reduce your exposure, time-outs and self-exclusion apply at once.
4. Check the same screen at any time to see what is active and when a pending change takes effect.
5. If you cannot find a setting, or you would rather we applied it for you, use the live chat on the site or e-mail support@casinospinzwin.co.uk.

Signs that gambling may be causing harm

Problem gambling builds slowly and is easy to explain away. Go through the checklist below honestly, and think about the past few months rather than today.

• You spend more money or more time gambling than you planned to.
• You gamble with money meant for bills, or you borrow money to keep playing.
• You deposit again straight after a loss to try to win it back.
• You hide how much you gamble from family, friends or your partner.
• You feel restless, anxious or irritable when you are not gambling.
• You gamble to escape stress, boredom, loneliness or low mood.
• Work, study, sleep or relationships are suffering because of the time you spend playing.
• You have tried to cut down or stop and found that you could not.
• You feel guilt or regret after a session but go back soon afterwards.
• Someone close to you has told you they are worried about your gambling.

If several of these apply to you, set a deposit limit, take a time-out or self-exclude today, and speak to one of the organisations in the next section. Free, confidential self-assessment questionnaires are available from the support services listed there.

Where to get free, confidential help

The organisations below are separate from us. Their help is free, confidential and open to anyone affected by gambling, including family members and friends.

• GambleAware provides information and advice on gambling harm and funds free treatment and support across Great Britain.
• GamCare offers free counselling, group sessions and practical support for anyone worried about their own gambling or someone else's.
• GamStop is a free scheme that lets you self-exclude from every online gambling site licensed in Great Britain with a single registration, for a period you choose; once you are registered we must prevent you from using an account with us for that period.
• The National Gambling Helpline gives confidential advice from trained advisers, every day of the year, by telephone or online chat, and can refer you into treatment.

Protecting children and others in your household

We check the age and identity of every customer as part of our account verification, and we may repeat those checks at any time. That only works if your account stays yours alone, so please keep your login details to yourself and never let anyone else play on your behalf.

• Keep your password private and change it if you think someone else knows it.
• Do not save your password or card details on a shared or family device.
• Log out fully when you finish a session, especially on a tablet or laptop others use.
• Use separate user profiles on shared devices and protect yours with a PIN, password or fingerprint.
• Install parental control or content filtering software on devices children use, either on the device itself or through your home network.
• Talk to children and young people in your household about gambling and why it is restricted to adults.

If you believe someone under 18 has used your account, or that a person who has self-excluded is playing on it, contact us straight away on live chat or at support@casinospinzwin.co.uk. We will suspend the account while we look into it and tell you what happens next.